email templates

Create templates for appointment inquiries and frequently asked questions to avoid spending time constantly typing out the same response. Remember to give your brand a tone as to how you want people to view you and your brand. By keeping a consistent tone with your clients or prospective clients, using templates and simply changing out the name, dates, types of services will make it easier on you. 

 

If you are accustom to Style Seat or any other booking tool, great. I just find emailing makes the communication more personable. Also, emailing allows me to control my schedule better versus having some book an 9am appointment, then a 5pm appointment. That is a long day just for 2 appointments. Emailing also allows me to keep up with all communication between each client. Sometimes information stated over the phone may get misconstrued or can be interpreted differently. Having evidence of what was exchanged between both parties have saved us many of times in the past

 

 

 

 

 

 



 

 

appointment inquiries

 

 

Unavailable Appointments: Always respond to inquiries whether you’re unavailable or not for their appointments. When there is no response at all, the client will be reluctant to reach out for an appointment again. There are times when we respond with, “Keep her in mind for future appointments” they then book a future appointment with me just because of the verbiage we include in this email. Always be approachable and courteous to clients. I have learned that customer service goes a long way in this business.
 

 

 


 

 




 

 

 

 

 

 

Good Afternoon Sydni,

 

Thank you for your inquiry. Alaina is currently available on June 22nd at 2:00pm. To secure this appointment please place the $50 deposit on www.colordujour.com/payments

 

Color Du Jour | Payments

www.colordujour.com

within 24hrs. Once received, we will secure your appointment.


 



 

 



 

 

 

 

 

Hi Bianca! 

 

Thanks for the quick response, totally needed it. Quick question: Does the 50$ deposit go towards the overall bill? 


 

 

Color Du Jour, LLC

 

Sat, Jun 20, 2:34 PM




 

to Sydni, me



 

Hi Sydni,

 

Yes, the deposit secures the appointment. The total is $110 and you'll pay the $60 balance here at the studio after the appointment. There's also an option to pay in full if you prefer.

 

Regards,

 

Bianca | Studio Assistant

Color Du Jour Makeup | Photography

3425 S. Shepherd Dr, Suite 330

Houston, TX 77098


 

From: Sydni

Sent: Saturday, June 20, 2020 2:18 PM

To: Color Du Jour, LLC <info@colordujour.com>; 

Cc: Alaina Saulsberry <colordujour@gmail.com>

Subject: Re: Contact Us / Appointment Inquiries [#9235]


 

 

Sydni Leonard

 

Sat, Jun 20, 2:36 PM




 

to LLC, me



 

Awesome! Can’t wait. 

 

Thank you again! 


 

 

Color Du Jour, LLC

 

Sat, Jun 20, 2:46 PM




 

to Sydni, me



 

Sydni,

 

We received your deposit and have you confirmed with Alaina on June 22nd at 2:00pm. Due to COVID-19 regulations you are not permitted to bring a guest and must have on mask upon arrival. Please take a look at our studio policies and we'll see you then! 

 

Regards,

 

Bianca | Studio Assistant

Color Du Jour Makeup | Photography

3425 S. Shepherd Dr, Suite 330

Houston, TX 77098

 

*Attach studio policies to this email 

 

Confirming Appointment 

 

Confirming your Makeup Appointment!

Inbox

x

 

 

Alaina Saulsberry <info@colordujour.com>

 

Thu, Nov 2, 2017, 11:12 AM




 

to Kelly, Alaina



 

Good Afternoon Kelly,

 

Confirming your makeup appointment for tomorrow at 10:00am. Before tomorrow’s appointment please take a moment to view our studio policies.

 

 

Regards,

 

Bianca | Studio Assistant

Color Du Jour Makeup | Photography

3425 S. Shepherd Dr, Suite 330

Houston, TX 77098

 

*Attach Studio policies to this email



 

Follow Up Email to Collect Reviews

 

For individual Client

 

 

Color Du Jour, LLC

 

Tue, Jun 23, 2:34 PM




 

to kimberly, me



 

Hi Kimberly,

 

Hope you are doing well. I wanted to ask if you would leave a positive review for Alaina as well as your experience here at the studio during your appointment. Attached are the links for the websites. Alaina would gladly appreciate the  review.


 

Yelp - https://www.yelp.com/biz/color-du-jour-houston

 

Facebook - https://www.facebook.com/ColorDuJour/

 

Thanks In Advance,

 

Bianca | Studio Assistant

Color Du Jour Makeup | Photography

3425 S. Shepherd Dr


 

For Bride

 

Review

 

Good Afternoon __________,

 

Congratulations on your wedding! We would like to follow up with you to thank you for your business. We hope that you enjoyed your services! 

 

If you have a moment, we would love to hear your feedback. I've attached a link to our studio's Google and Wedding Wire page where you may leave Alaina a review. Click "Write A Review" if using a computer to access the link. Personal feedback or positive words would be greatly appreciated.  

 

http://goo.gl/CDmp51

http://www.weddingwire.com/review/ColorDuJourLLCMakeup 

 

 

Regards,

 

Bianca | Studio Assistant

Color Du Jour Makeup | Photography

3425 S. Shepherd Dr, Suite 330

Houston, TX 77098



 

Unhappy client

  • Customer service maintains clientele and it’s important to respect and protect your clients time, money and emotions, so showing remorse while offering discounts or complimentary service may be the only thing that gets that client to return. At the end of the day, we cannot please everyone, but building your brand it’s important to at least try. When we receive bad reviews for artist that work in our studio, many of times those artist has not followed up to rectify the issues with those clients. That then leads to the client leaving a bad review to just be heard in hopes that they will be accommodated for any mishaps that they didn’t cause. Just remember to be kind and don’t treat anyone any other way than how you would like to be treated. If you have a hard time removing all emotions and keeping it strictly business, consider hiring an assistant or virtual assistant to help with emails. 


 

Good Afternoon ___________,

 

Unfortunately, there has been an oversight on our end and we have double booked. We are extremely sorry and hopefully we can accommodate you as much as possible for our mistake. Are you available to come in an hour earlier? If not what other time are you available to come in on August 11th? With the time change we will be happy to discount the price of makeup by 50%. If another time does not work for your schedule, I will be happy to offer you a complimentary service for another day and/or time. Again we apologize and please let me know if there is any other way we can accommodate you.


 

Regards,

 

Bianca | Studio Assistant

Color Du Jour Makeup | Photography

3425 S. Shepherd Dr, Suite 330

Houston, TX 77098